Contact & FAQ

Questions?
Talk to our team.

We usually reply within one business day. Billing? Include the invoice or load number.

Email support

support@baltrix.io

Replies within one business day. For billing, include the invoice or load number.

FAQ

Frequently asked
questions.

How does rate confirmation extraction work?

Upload a PDF, photo or screenshot from any broker. Broker, stops, windows, rate and references are extracted into an editable review screen. Nothing dispatches until you confirm.

What does live tracking need?

Drivers run the iPhone app with location set to Always; positions update about every 30 seconds while moving, even with the phone locked. Connected ELDs can feed truck positions without a phone. Drivers on other phones can use baltrix.io in the mobile browser.

How does the free trial work, and what does BaltriX cost?

Every company starts with a 14-day free trial of the full platform, no credit card required. After that BaltriX is $99 a month, or $79 a month billed annually ($948/year), for fleets up to 50 trucks, with every truck and dispatcher included. Larger fleets, talk to us. Founding carriers keep their price for as long as they stay subscribed.

How do drivers join?

Through their carrier’s invite link or code. Drivers get the iPhone app with their own loads and documents, with no separate account setup.

How does invoicing work?

When a load is delivered with a POD, Complete & Invoice builds one PDF with the invoice, rate confirmation and POD. Review it, then send it to the broker or your factoring company.

Does the office see driver documents?

Yes. Licenses, medical cards and insurance live in a document wallet with renewal reminders, and PODs attach to the load the moment the driver scans them.

Do you connect to our ELD?

Yes, with carrier approval for each request: Samsara, Motive, Geotab, Teletrac Navman, TT ELD, Omnitracs and Verizon Connect. ELD requests share truck location only.

How do I install the BaltriX app?

BaltriX is coming soon to the App Store and Google Play. Until then, drivers can use baltrix.io in any mobile browser; the same login will work in the app.

Why does BaltriX need location “Always”?

Dispatch needs to see your truck while you work, even with the phone locked. Your position is shared only with your dispatcher while you’re working. You can change this anytime in the app under Settings → Share location (Always, While using, or Only on a load).

How do I turn on notifications?

In the app, allow notifications when asked, then check Settings → Push notifications. If you declined the prompt, enable notifications for BaltriX in your phone’s Settings, then reopen the app and use “Send test notification”.

How do I delete my account?

In the app: Settings → Account → Delete my account. Or email support@baltrix.io from your account email and we’ll remove it.

Billing questions

Email support@baltrix.io with the invoice or load number and we’ll sort it out, usually within one business day.

Summit ExpediteDelivered
SX-48266ATL → ORL176 mi left · Cargo van
ETA9:27 PM EDT$1,380

Bring your dispatch
operation together.

Built by Baltic Global Inc., an expedite carrier that dispatches on BaltriX · Summit Expedite and SX-48266 are sample data