Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of the BaltriX platform and related services ("the Service"). BaltriX is a product of Baltic Global Inc., 4510 44th Avenue North, St. Petersburg, FL 33714 ("BaltriX", "we", "us"). By creating an account or using the Service you agree to these Terms on behalf of yourself and the company you represent.

2. The Service — software only

BaltriX is a software platform, not a broker or carrier. We do not arrange, broker, transport, or take custody of freight; we do not set rates; and we are not a party to any transportation contract formed between users. Brokers and carriers contract directly with each other and remain solely responsible for their regulatory compliance (including FMCSA operating authority and insurance), the performance of loads, and payment between parties.

3. Accounts and eligibility

• You must be 18+ and authorized to act for your company. Information you provide (including MC/DOT numbers and insurance details) must be accurate and kept current.
• One account per operating authority (MC). Accounts are subject to review and approval, including FMCSA checks at signup and on an ongoing basis, document review, and identity verification processed by Stripe.
• You are responsible for safeguarding credentials and for all activity under your account. Enable two-factor authentication where offered.
• We may suspend or reject accounts that fail vetting, lose operating authority, allow insurance to lapse, or present fraud or safety risks.

4. Acceptable use

• No unlawful, fraudulent, or deceptive activity, including misrepresenting authority, insurance, identity, or equipment.
• No scraping, harvesting, reselling, or systematic extraction of platform data (including FMCSA lookups routed through our systems).
• No interference with the Service, circumvention of rate limits or security controls, or unauthorized access to other users' data.
• Only upload documents and content you have the right to share. You grant us a limited license to process uploads (including AI extraction) to operate the Service.

5. Location tracking

Dispatch and tracking features use location data collected with consent, as described in our Privacy Policy. Companies are responsible for informing their drivers about tracking, and for using guest tracking links only with drivers who consent.

6. Plans, billing and cancellation

Plans: New accounts receive a 14-day free trial of the Service, beginning when the account is approved; no payment method is required for the trial. After the trial, continued use requires a paid plan: $99 per month, or $948 per year ($79 per month) when paid annually, for fleets of up to 50 trucks, including every truck and dispatcher. Larger fleets are priced by order form. Founding-member pricing commitments apply as stated at purchase.

Billing: Paid plans are billed in advance through our payment processor, Stripe, to the payment method you provide. Subscriptions renew automatically at the end of each monthly or annual period until cancelled. We do not store full card numbers. Fees are exclusive of applicable taxes.

Plan changes: You can switch between monthly and annual billing at any time from the billing portal. Charges and credits for a mid-period change are prorated.

Cancellation: You can cancel at any time from the billing portal in your account or by emailing support@baltrix.io. Cancellation takes effect at the end of the current paid period, and you keep access until then. Your account then returns to the free tier or closes.

Refunds: Fees already paid are non-refundable, including for partial periods, except where required by law or where we were at fault (for example, a duplicate charge or a charge after you cancelled). Contact support@baltrix.io within 30 days of a charge you believe is in error.

Failed payments: If a payment fails, we will retry it and notify you. Paid features may be suspended until payment succeeds.

Price changes: We will give at least 30 days' notice before changing the price of your plan. Changes take effect at your next renewal and do not affect locked founding-member rates.

7. Data and third-party services

The Service relies on third-party providers (FMCSA public data, Google Maps, Stripe, email delivery, and AI processing). FMCSA data and AI-extracted fields are provided "as is" for convenience — you are responsible for verifying compliance-critical information (authority status, insurance, rates, stop details) before acting on it.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT LOADS WILL BE COVERED, CARRIERS WILL PERFORM, PARTIES WILL PAY, OR THAT DATA (INCLUDING FMCSA AND GPS DATA) IS ACCURATE, COMPLETE, OR UNINTERRUPTED.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BALTRIX WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, CARGO CLAIMS, OR FREIGHT-CHARGE DISPUTES ARISING FROM TRANSACTIONS BETWEEN USERS. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM.

10. Indemnification

You will indemnify and hold BaltriX harmless from claims arising out of your use of the Service, your freight transactions, your violation of these Terms, or your violation of law or third-party rights.

11. Termination

You may close your account at any time. We may suspend or terminate accounts for breach of these Terms, failed or lapsed vetting, or risk to the platform. Sections that by their nature should survive (fees owed, disclaimers, liability limits, indemnity) survive termination.

12. General

These Terms are governed by the laws of the State of Florida, excluding conflict-of-law rules. If any provision is unenforceable, the rest remain in effect. These Terms plus any order form are the entire agreement between you and BaltriX regarding the Service. We may update these Terms; continued use after notice constitutes acceptance. Contact: Baltic Global Inc., 4510 44th Avenue North, St. Petersburg, FL 33714 · support@baltrix.io · (813) 480-2818.